Patient Relations
Patient relations at our facility are committed to promptly addressing care and safety concerns, with dedicated staff and advocates ensuring a positive experience for all.
Please inform our staff right away if you have a patient care or safety concern.
If staff are not able to correct your concern, you may contact:
- A department director, or
- The patient advocate
To reach a staff member, department manager or the patient advocate, simply call the hospital operator at (309) 852-7500.
We want to fully engage our patients and families to provide an excellent patient experience.
If you do not feel your concern was addressed to your satisfaction, the concern may be reported to the Illinois Department of Public Health by calling (800) 252-4343.
In the spirit of Christ and the example of Francis of Assisi, the Mission of OSF HealthCare is to serve persons with the greatest care and love in a community that celebrates the Gift of Life.