OSF Saint Luke Medical Center

Patient Relations

Patient relations at our facility are committed to promptly addressing care and safety concerns, with dedicated staff and advocates ensuring a positive experience for all.

Please inform our staff right away if you have a patient care or safety concern.

If staff are not able to correct your concern, you may contact:

  • A department director, or
  • The patient advocate

To reach a staff member, department manager or the patient advocate, simply call the hospital operator at (309) 852-7500.

We want to fully engage our patients and families to provide an excellent patient experience.

If you do not feel your concern was addressed to your satisfaction, the concern may be reported to the Illinois Department of Public Health by calling (800) 252-4343.