Terms & Conditions

Welcome to the OSF Healthcare System and affiliated entities (“OSF”) website and online services (“Website”).  Please read the following terms and conditions, which govern all of the ways in which you may use the Website. 

Additional conditions, restrictions, and privacy policies may also apply.  These terms and conditions create a legally binding agreement (“Agreement”) between you and OSF, and your use of the Website constitutes your acceptance of this Agreement.

Accessibility Statement

OSF HealthCare is committed to ensuring all forms of communication are accessible to all people.

To meet this commitment, our web team actively works on improving accessibility across all OSF HealthCare websites in order to meet Section 508 and WCAG standards.

We recognize that this effort is ongoing, and pledge to continuously strive to meet all levels of accessibility conformance and providing guidelines to online and digital content generators and managers.

Issues Related to Access with Assistive Technologies

If you have feedback or concerns related to the accessibility of any material on this website or concerns regarding technical issues, contact our web team.

Help us communicate with you in the most beneficial way by indicating the nature of your accessibility problem, the preferred material format and your contact information. If applicable, please include the web address.

Medical Advice Disclaimers

If you have a medical emergency, please call 911 or go to the nearest Emergency Department immediately.

Although some of the information contained on the Website is medical in nature, the Website does not constitute, directly or indirectly, the practice of medicine, the administration of medical services, or a professional diagnosis or treatment plan.

Information on the Website is intended for educational purposes only and is not intended to be construed as medical advice.  Do not use the Website as a substitute for professional medical attention, diagnosis, or hands-on treatment.

Health Care Provider Disclaimer

The OSF HealthCare "Find a Doctor" Search may include physicians and other health care providers who are not employees, agents, representatives, or contractors of OSF.

Providers have not paid a fee to be included in the OSF HealthCare "Find a Doctor" Search.


All pages within the Website and any materials made available for download are owned or licensed by OSF and protected by United States and international copyright and trademark laws.  OSF hereby grants you a limited, non-exclusive license to view and use the Website subject to the terms and conditions of this Agreement.

You may view, download, and/or print one copy of the information provided on the Website for personal, non-commercial use only.  You may not for any other purposes reprint or electronically reproduce any information in whole or in part without express prior written consent from OSF.

Copyrights & Trademarks

All content included on this site, such as text, graphics, logos, design and layout, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of OSF Healthcare System, third-party content providers, or licensors and protected by United States and international copyright laws.

The compilation of all content on this site is the exclusive property of OSF Healthcare System and protected by the United States and international copyright laws.

All software used on this site is the property of OSF Healthcare System or its software suppliers and protected by United States and international copyright law.

The OSF HEALTHCARE word mark, the OSF Shield logo and other graphics, designs, logos, page headers, button icons, scripts, trade names, and service names are service marks, registered service marks or trade dress of OSF Healthcare System.

Our trademarks, service marks, trade names, service names, and trade dress may not be used in connection with any product or service that is not ours in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us.

All other trademarks, service marks, trade names or service names not owned by us that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.


OSF Healthcare System respects the rights of all copyright holders and in this regard, we have adopted and implemented a policy that provides for the termination in appropriate circumstances of users who infringe the rights of copyright holders.

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent the following information required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. 512:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  2. Identification of the copyright work claimed to have been infringed; or, if multiple copyrighted works at a single online Site are covered by a single notification, a representative list of such works at that Site;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material:
  4. Information reasonably sufficient to permit us to contact the complaining party;
  5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

For copyright inquiries under the Digital Millennium Copyright Act, please contact:

Name Susan Milford
Title Senior Vice President, Marketing & Communications
Email Send a Message
Phone (309) 677-0731

Website Privacy Policy

OSF respects your privacy while browsing our websites. 

Links to Other Websites

The Website may contain links to third-party websites not affiliated with OSF.

OSF does not guarantee the quality, accuracy, security, privacy, or content of such third-party websites, and any links to third-party websites are provided for your convenience only.


The Website has security measures in place to protect the loss, misuse, and alteration of the information under OSF control.  High-level encryption ensures your protection.

Disclaimer of All Warranties

All information provided on the Website is provided on an “as-is” basis.  OSF does not make any express or implied warranties, representations, or endorsements whatsoever (including, without limitation, warranties of title or non-infringement or the implied warranties of merchantability or fitness for a particular purpose) regarding the Website or any information provided on the Website, including links to third-party websites.

OSF further does not guarantee that your use of the Website will be free from technological difficulties, including, without limitation, unavailability of information, downtime, service disruptions, viruses/worms, or inaccuracies.

OSF also does not guarantee the absolute security, integrity, or confidentiality of any information transmitted to or from the Website or stored within the Website because no website or electronic submission of information can be absolutely protected against intentional or malicious intrusion attempts, and OSF has no control over the manner in which you may access the internet or choose to submit information.

OSF also does not guarantee that the information provided on the Website or on any third-party websites linked on the Website is complete, accurate, timely, or useful.  You are solely responsible for any decisions that you make in reliance on the Website.

Limitations on Liability; Waiver

Your use of the Website is undertaken entirely at your own risk.

OSF shall in no event be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or any other monetary or other damages, costs (including attorneys’ costs), fees, fines, penalties, or liabilities arising out of or relating in any way to your use of the Website or any information or content provided on the Website.  Your sole and exclusive remedy for dissatisfaction with the Website is to stop using the Website.

You hereby waive any claims that you might have against OSF arising out of or relating in any way to your use of the Website or any information or content provided on the Website or linked third-party websites.

No Unlawful Use of Website

You are hereby prohibited from submitting to the Website, including, without limitation, through our virtual chatbots, by any means any information that contains any virus, worm, Trojan horse, or any other code which is contaminating or destructive to the Website and any other files or programs of OSF.

As a condition to your use of the Website, including, without limitation, your use of one of our virtual chatbots, you warrant to OSF that you will not use the Website in any way or for any purpose that is unlawful or prohibited by this Agreement.  In particular, you will not use our Website, including, without limitation, any of our virtual chatbots, to transmit any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable, that violates the legal rights (including the rights of publicity and privacy) of others or contains any material that could give rise to any civil or criminal liability under applicable laws or regulations, that promotes any illegal activity, or advocates, promotes, or assists any unlawful act or that impersonates any person, or misrepresents your identity or affiliation with any person or organization.

Governing Law

This Agreement is made and entered into in the State of Illinois, regardless of the location from which you access the Website, and shall be governed by and construed in accordance with the laws of the State of Illinois, without regards to any conflicts of law provisions.

You agree that any legal action or proceeding between you and OSF for any purpose concerning this Agreement or the Website shall be brought exclusively in a court of competent jurisdiction sitting in the State of Illinois.