Website Privacy Policy

Last Modified: 07/07/2023

Introduction

OSF Healthcare System and affiliated entities (“OSF” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit our websites, including but not limited to, osfhealthcare.org OSFmychart.org, and osffoundation.org (collectively, our “Websites”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy does not apply to any protected health information (“PHI”) or any information collected while you are a patient or seeking treatment at any OSF facility.

This policy applies to information we collect:

On our Websites.
In email, text, and other electronic messages between you and our Websites.
Through our virtual chatbots, including, without limitation, through the third-party technology used to operate the chatbots and/or through recordings of the live chat sessions.
Through mobile and desktop applications you utilize through the Websites.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy and

It does not apply to information collected by:

Use offline or through any other means, including on any other website operated by OSF or any third party;
Any protected health information (PHI) or any information collected while you are a patient or seeking treatment at any OSF facility; or
Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Websites.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Websites after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Websites, including information:

By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline, including without limitation, through our virtual chatbots and the third-party technology used to operate the chatbots(“personal information”);
That is about you but individually does not identify you, such as an IP address and information derived from an IP address, such as geographical location, or applications installed on your device; and/or
About your internet connection, the equipment you use to access our Websites, and usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through our Websites. Information collected automatically may include usage details, IP addresses, timestamps, geographic information, device information, and other information collected through cookies, web beacons, and other tracking technologies.
From third parties, for example, our analytics providers.

Information You Provide to Us

The information we collect on or through our Websites may include:

Information that you provide by filling in forms on our Websites (such as on our “Contact” page or while using OSF MyChart or our virtual chatbots). We may also ask you for information when you report a problem with our Website.
Records and copies of your correspondence (including email addresses), if you contact us.
Information collected through our virtual chatbots, including, without limitation, through the third-party technology used to operate the chatbots and/or through recordings of the live chat sessions.
Details of transactions you carry out through our Websites and during the fulfillment of your requests.
Your search queries on the Website.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Websites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Websites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically does include personal information, and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Websites, to contact you about services that you may want to utilize and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Websites according to your individual interests and needs.
Speed up your searches.
Recognize you when you return to our Websites.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Websites.
Web Beacons. Pages of our Websites may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit OSF, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Email Analytics. Emails from OSF may contain analytics tools that permit OSF to track how recipients interact with OSF emails. For example, we could recognize if an email has been opened or if you clicked on a link in the email.

We may tie the information gathered through these automatic methods to other personal information about you that we collect from other sources or you provide to us.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications on the Websites are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Websites. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Websites and the contents to you.
To provide you with information, products, or services that you request from us or that we believe may interest you. To answers questions you may have about providers or our services.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account and services.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Websites or any products or services we offer or provide though it.
To allow you to participate in interactive features on our Websites, including our virtual chatbots.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you. For more information on how you can control our use of your information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our Websites and operations or provide functionality utilized on the Websites, including, without limitation, the third-party technology providers who assist in the operation of our virtual chatbots, and who are bound by contractual obligations to keep personal information confidential.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of OSF’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by OSF about our Websites’ users is among the assets transferred.
To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email” feature of our Websites, we will transmit the contents of that email and your email address to the recipients.
For any other purpose disclosed by us when you provide the information.
To third parties who provide analytics and advertising for our services to you on both our Websites and on unaffiliated websites.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms & Conditions and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of OSF Healthcare System and affiliated entities, our patients, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. There are mechanisms to provide you with the following control over your information including the following tracking technologies and advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Websites may then be inaccessible or not function properly.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. For example, you can opt out of receiving targeted ads from members of the Network Advertising Initiative.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the top this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the top of our Websites’ privacy policy pages. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and their respective privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

124 SW Adams Street
Peoria, IL 61602

To register a complaint or concern regarding the treatment of your information, please contact us through one of the above options.