Patient Relations
Your experience is very important to us. If an issue or concern with your care arises, you can contact our service excellence team.
This team acts as a liaison between you, your family members and hospital Mission Partners. The service excellence team addresses concerns confidentially and works to resolve all issues to your satisfaction whenever possible.
To speak with a member of our team regarding your experience, please call (815) 431-5527 or email patientrelations.i80@osfhealthcare.org
In the spirit of Christ and the example of Francis of Assisi, the Mission of OSF HealthCare is to serve persons with the greatest care and love in a community that celebrates the Gift of Life.