Emergency Care
Our staff is prepared to handle serious emergencies on site and advanced emergency care is available via OSF Life Flight helicopter or local ambulance to our sister hospitals, the Level II Trauma Center at OSF St. Mary Medical Center in Galesburg or the Level I Trauma Center at OSF Saint Francis Medical Center in Peoria.
When Should I Go to the Emergency Department?
The Emergency Department is the best place for treating potentially severe and life-threatening conditions such as heart attack or stroke.
If you are currently experiencing a medical emergency or a life-threatening situation, please call 9-1-1 immediately.
Non-emergent situations can be handled by making an appointment to be seen at the OSF Holy Family Rural Health Clinic by calling (309) 734-1414.
Get Care Without Leaving Home!
OSF OnCall Urgent care, with in-person and virtual visits, can also be used for minor illnesses and injuries. Virtual visits have the added convenience of being available 24/7 from wherever you are.
Visiting the Emergency Department
Your visit to the OSF Holy Family Emergency Department will include:
- Triage - a brief exam to determine priority of care
- Registration - Consent for treatment and confirm personal information
- Exam - Nursing and physician physical exam
- Diagnostics - Lab, X-Ray, CT, and/or EKG
- Treatment - individualized on patient’s needs
- Discharge - Treat and Release, Hospital Admission, or Transfer to a higher level of care
Average Treatment Time
Our staff strives to treat every patient as quickly as possible; however, the average length of stay in our emergency department varies with the type of illness or injury you have.
During your stay, please let us know if there is anything we can do to make you more comfortable, such as dimming the lights or leaving the door to your room open or closed. If at any time, you feel you need additional assistance, please use the call light provided.
| Average Testing Times | |
| Lab | 1 to 1.5 hours |
| CT Scan | 1.5 hours or more depending on preparation required |
| X-Ray | 1 to 1.5 hours |
| Blood/Fluid Culture | 2 to 3 days - you will be notified with the results. |
Care & Treatment
At all times throughout the treatment process, please keep us informed of any change in your condition in an effort to provide you with the best possible care. We strive to provide all our patients with respectful and compassionate care for the best patient experience.
Information you provide our physicians and staff is very important in developing an accurate diagnosis and providing you with the best treatment. Be thorough in explaining how you feel and the details of your illness, injury, or other medical conditions.
Patients discharged from OSF Holy Family will receive individualized instructions to support the healing process.
Special Features
- Private rooms
- Cardiac monitors
- Life support equipment
- Equipped to care for pediatric and adult patients
- Equipped to decontaminate patients exposed to hazardous materials
- Air transport helipad
- Key card and camera security
Quality Service
The emergency department staff is both Advance Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) trained. Continuing education for the staff is also provided throughout the year.
You may be asked to complete a survey about your experience. Our goal is to provide you with the very best care, and in order to do so, we would like to receive your comments, concerns, suggestions, and evaluations.
The staff at OSF Holy Family Medical Center believes in providing the best quality and most compassionate care; to every patient, every time.