Contact Us

Whether you are a new patient or have a question or concern about your care, we’re committed to delivering a high-quality experience each time you contact us. No matter what answers you need, we’re here to help. Explore this page for the most convenient ways to get in touch with us based on your needs.

General Contact Information

Address Phone/Fax Contact
OSF HealthCare Saint James - John W. Albrecht Medical Center
Attn: Administration
2500 W. Reynolds Street
Pontiac, Illinois 61764		 (815) 842-2828 - Phone
(815) 842-4507 - TTY 		Send A Message

Questions about Billing or Your Account

If you have questions about your bill or the status of your account, please contact our Patient Accounts & Access Center at (800) 421-500 or (309) 683-6750.

Pricing Requests

For a price estimate, please call (833) 673-4322, option 4, and ask for pricing assistance.

Scheduling a Test

To schedule a test or outpatient procedure at OSF HealthCare Saint James, call (815) 842-4931.

Press & Media Requests

For media resources and contact information, please visit our online newsroom.

Patient Condition Reports

Please call the medical center at (815) 842-2828 and ask to speak with the nursing supervisor on duty. There are only four words we can use to describe a patient's condition: Good, Fair, Serious, or Critical.

Please do not ask us to elaborate or provide additional details about a patient. We are unable to do so because of HIPAA privacy laws.

If a patient or his/her family requests that no information be released, we must honor that request. The patient is then listed as having Do Not Publish (DNP) status and we are unable to even confirm if they are a patient at OSF HealthCare Saint James - John W. Albrecht Medical Center.

Sponsorship Requests

For sponsorship requests from OSF HealthCare, please fill out our sponsorship form.

Speakers Bureau Requests

The knowledgeable and experienced professionals at OSF HealthCare Saint James can provide you with a more thorough understanding of some of the latest topics in health care.

Speaker presentations are offered free of charge to church, school, charity and civic organizations throughout Livingston County and the surrounding areas as schedules allow. If health screenings are included, there will be a charge for those services.

For more information, or to request a specific topic, please contact Public Relations & Communications at (815) 842-4986.

Contact Us