Contact Us
Please understand that we cannot answer questions about specific medical conditions. We strongly recommend that you visit or contact your personal health care provider for medical advice by phone or through OSF MyChart.
If you have questions concerning OSF MyChart, please call our 24/7 help line at (855) 673-4325.
Direct contact information for billing questions and medical records assistance are listed below.
General Information
| Address | Phone/Fax | |
|---|---|---|
| OSF Saint Francis Medical Center 530 NE Glen Oak Avenue Peoria, IL 61637 |
(309) 655-2000 (309) 655-2347 |
Send Message |
Phone Directory
| Department/Service | Contact Information |
|---|---|
| General Service Line & Patient Referral Line | (309) 655-2323 |
| Foundation | Visit Foundation Website |
| Poison Control | (800) 222-1222 |
| Patient Relations |
(309) 655-2222 Send Message |
| Billing/Insurance | (800) 421-5700 (Toll-Free) |
Medical Records
Please follow these instructions to request your medical records.
Patient Cards or Letters
To send cards or letters to a patient at OSF Saint Francis Medical Center, please use the following address:
Patient's Name
Patient's Room Number
530 N.E. Glen Oak Avenue
Peoria, IL 61637
Hint: Use the patient's home address as the return address. That way, if your card or letter gets to the hospital after the patient has gone home, it will be sent there.
Patient Room Information
Please call (309) 655-2323
Media Inquiries
For media resources and contact information, please visit our online newsroom.
Classes & Services offered
For more information about classes or services offered please visit our online calendar.
Pricing Requests
For a price estimate, please call the price line directly at (309) 624-9949.
Sponsorship Requests
For sponsorship requests from OSF HealthCare, please fill out our sponsorship form.
Still Need Help?
If you haven't found the contact information you need, we're here to help! Please visit our general contact page for additional resources and information.