The Mission of OSF HealthCare is to serve with the greatest care and love. To fulfill that Mission, OSF HealthCare strives to provide high-quality health care and positive patient relations to all who come to us for care. The Sisters, administration and staff are dedicated to practices that improve patient safety and ensure that our patients receive the best care.
Patients, family members and visitors at OSF HealthCare are encouraged to express their views about hospital services. Please express any concerns you may have to the staff that is taking care of you. Ask to speak to a supervisor or manager if your questions have not been answered or if you still have concerns.
Patient care relations are a top priority for us. If you have compliments, comments or concerns about your hospital experience, please feel free to contact us. We take your feedback very seriously and review and respond to patient concerns, identify trends and make process changes when indicated.
If your call is related to OSF Medical Group office, please call the number provided at the top of your after visit summary.
If your call is related to an OSF OnCall Urgent Care, please call the number provided at the top of your after visit summary.
Express a concern or tell us about your experience. Please call us at (309) 655-2222.
Press 1 if you have a billing question
Press 2 if you need patient information
Press 3 if you are inquiring about a personal item lost at OSF Children’s Hospital of Illinois
Press 4 if you have a compliment or concern regarding a current visit to OSF Children’s Hospital of Illinois
Press 5 if you have a compliment or concern regarding a previous visit to OSF Children’s Hospital of Illinois
Email: patientrelations@osfhealthcare.org
Mail:
OSF Children’s Hospital of Illinois
OSF Patient Experience Office
530 NE Glen Oak Ave.
Peoria, Illinois 61637
For general inquiries: Click Here
Express a concern or tell us about your experience. Please call our patient relations advocate at (217) 841-2136.
Express a concern or tell us about your experience. Please call us at (309) 734-3141. Press 0 for the operator who will direct your call.
Or click here to contact our staff.
Express a concern or tell us about your experience. If you cannot find a resolution to your concerns from our clinical staff caring for you, feel free to contact our patient advocate directly through the Patient Action Line at (708) 229-6043 or dial extension 6043 from your hospital phone.
Or click here to contact our staff.
Express a concern or tell us about your experience. Please call us at (217) 443-5000. Press 0 for the operator who will direct your call.
Express a concern or tell us about your experience.
Phone: (815) 381-7723 or (815) 381-7728
Fax: (815) 227-2592
Or click here to contact our staff.
Or mail:
OSF Saint Anthony Medical Center
5666 East State Street
Rockford, Illinois 61108
Express a concern or tell us about your experience. We welcome you to call our patient advocate at (618) 474-6395.
Or click here to contact our staff.
Express a concern or tell us about your experience. Please call us at (815) 875-2811. Press 0 for the operator who will direct your call.
Or click here to contact our staff.
Express a concern or tell us about your experience. To speak with a member of our team regarding your experience, please call (815) 431-5527 or email patientrelations.i80@osfhealthcare.org.
Express a concern or tell us about your experience. To speak with a member of our team regarding your experience, please call (815) 431-5527 or email patientrelations.i80@osfhealthcare.org.
Express a concern or tell us about your experience. Please call us at (309) 655-2222.
Press 1 if you have a billing question
Press 2 if you need patient information
Press 3 if you are inquiring about a personal item lost at OSF Saint Francis
Press 4 if you have a compliment or concern regarding a current visit to OSF Saint Francis
Press 5 if you have a compliment or concern regarding a previous visit to OSF Saint Francis or an OSF Saint Francis Outpatient Service
Email: patientrelations@osfhealthcare.org
Mail:
OSF HealthCare Saint Francis Medical Center
OSF Patient Experience Office
530 NE Glen Oak Ave.
Peoria, Illinois 61637
For general inquiries: Click Here
Express a concern or tell us about your experience. To contact us, please call (815) 842-6815. Or mail:
OSF Saint James - John W. Albrecht Medical Center
2500 W. Reynolds Street
Pontiac, Illinois 61764
Or click here to contact our staff.
Express a concern or tell us about your experience. To reach a staff member, department manager or the patient advocate, call the hospital operator at (309) 852-7500.
Or click here to contact our staff.
Express a concern or tell us about your experience. To speak with a member of our team regarding your experience, please call (815) 431-5527 or email patientrelations.i80@osfhealthcare.org.
Express a concern or tell us about your experience. Our patient representative can be reached by calling (906) 786-5707, ext. 5500.
Or click here to contact our staff.
Express a concern or tell us about your experience. To contact us, please call (309) 665-5799.
Or click here to contact our staff.
Express a concern or tell us about your experience. Please call us at (309) 344-3161, ext. 1110.
Or click here to contact our staff.
If you have further questions or concerns regarding patient safety or the quality of care that have not been addressed, you may contact The Joint Commission at (800) 994-6610 or online at www.jointcommission.org.
Grateful for the care you or a loved one received? Have a story of positivity you’d like to share? We would love to hear from you! Your gratitude is shared directly with each nurse, provider and staff member you are grateful for.
The dignity of the people we serve is a top priority for us. We care about each and every patient individually. We especially want you to be an active part in your care. Knowing your rights and responsibilities helps everyone thrive.
We have a staff on hand to help you with any billing questions you have. The more you know about your medical billing, the more empowered you are to be an active partner in your care. Our staff wants to support you in your medical journey.
We’re committed to keeping your private health information secure. You can request your medical record at any time. Whether you are requesting your own records or on behalf of a third party, our online tools make the process quick and easy.