What to Expect

Being Admitted

Our teams work with you, your loved ones and the referring hospital to make the admission process as smooth as possible, without interrupting your treatment.

Upon admission, you will be assigned a room. At OSF HealthCare, we're proud to treat all patients, regardless of race, color, national origin, age, disability, sex, religion, gender identity, sexual orientation, payment source or inability to pay.

At the time of admission, please bring:

  • Identification cards
  • Insurance cards and policies
  • Medicare, Medicaid or insurance cards
  • Living will, power of attorney and durable power of attorney 
  • Health surrogate information
  • Copy of an organ donation request card

During your stay, only a few personal items are needed. We will supply the rest. We recommend you bring deodorant, toothbrush, shampoo, robe and slippers. If you require glasses or dentures, please be sure to pack them in labeled storage containers. Please leave electric appliances at home unless they are approved by admission staff.

While our hospital is a secure facility, we strongly suggest you leave valuables at home. We are not responsible for valuables or money kept in your room.

Financial Responsibility

Financial Matters

A dedicated business office staff member will oversee all insurance billing. They are also available to meet with you and your patients and family members to discuss details and answer questions about insurance coverage. You may request a more personalized estimate of hospital charges or any other information you need. For more information, or to learn about financial assistance or collection procedures, please call our business office at (773) 267-2622.

For services not covered by insurance, payment is required. If you are unable to make a payment, you may contact your case manager to review alternate payment options, including a payment plan. We work with families to understand their coverage. If needed, the director of Case Management will facilitate the Medicaid application process. You are responsible for completing financial disclosure forms for medical assistance eligibility.