Visiting a Patient

Our hospital has a lot to offer you on the journey to improved health. Please check out our photo gallery to get a better understanding of where you will be during your stay. If you have questions about visiting that are not answered in the Visitor Information section, please give us a call.

Visitor Information

  • If you are visiting a loved one who is a patient at OSF HealthCare Transitional Care Hospital, please pick up a visitor pass at our reception desk. Visitor passes are valid only for the date and area displayed. We ask that you wear them at all times while inside the hospital. Please return your visitor pass to the reception desk when you leave.
  • Check with your patient’s nurse to see if your loved one’s care plan has any special restrictions.
  • To maintain a soothing atmosphere, please keep noise to a minimum.
  • To avoid congestion in the hallways, please stay in your loved one’s room while you visit and abide by caution signs.
  • Please limit the number of visitors to two at a time.

Visiting Hours

General visiting hours are daily from 8 a.m.-8 p.m.

Due to the critical nature of the care being given, your loved one may have special visiting hours or other restrictions.

Visiting the ICU/High Acuity Unit  

We recommend immediate family only. If you require extended family visits, please limit the number in the room. Waiting areas are available for family and friends.

Visiting with Children

Children younger than 12 are welcome in common or family waiting areas. They are not permitted on the units. Children must be supervised at all times to ensure their safety and the safety of our patients.


Visitor parking at our hospital is free of charge.


Public restrooms are located throughout the hospital. Because patient restroom doors do not lock, visitors should use only public restrooms to ensure privacy.

Smoking Policy

We are a smoke-free campus per the Smoke-free Illinois Act. Smoking is not allowed anywhere in the hospital. Associates and security will enforce this policy. 

Mail and Flowers

Cards and flowers sent by family and friends are delivered daily. Live plants and flowers are not allowed in the ICU/High Acuity Unit. Mail received after discharge will be forwarded. Flowers delivered after you leave the hospital, however, will be returned to the florist.

Infection Control

We ask that all visitors observe general hygiene practices when entering and leaving patient rooms. This includes disinfecting hands using the sanitizer dispensers conveniently placed around the hospital.

For visitors of patients who are under special infection-control precautions or isolation, please read the isolation signs, check with the patient’s nurse, and make sure you understand and cooperate with the required precautions. Visitors to patients in isolation should use good hand-washing techniques and wear the proper attire, as directed by the nursing staff.

To maintain the health of those in our hospital, visitors should be well and free of infections. Please refrain from visiting if you have a cough, runny nose or congestion, sore throat, body aches, unusual weakness or tiredness, fever, rash, open sores, nausea, vomiting or diarrhea. Please do not visit if you have had exposure to any contagious diseases such as chickenpox, measles or mumps.

Food Services

Guest Trays

Where available, guest meal trays can be requested with two hours’ advance notice. There may be a small charge for a guest tray, and we limit guests to one tray per patient meal. Please ask your loved one’s nurse about availability if you would like to request a meal tray.

Vending Machines

Vending machines are accessible 24 hours a day in our hospital cafeteria.