Text Notifications
Action Needed:Effective March 7, 2024, we upgraded our text messaging system, which impacts alerts from your electronic medical record as well as OSF MyChart. As a result, patients will no longer receive text notifications from us until they opt into our new system. Please don’t delay. Choose one of the following options to enable texting and ensure timely notifications:
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As an OSF patient and/or OSF MyChart user, you may receive notifications for appointments, test results and more. Whether you choose to receive alerts by email, text message or both, you can manage settings through your communication preferences or through your personal, mobile device.
Notifications about OSF MyChart
Text messages related to your OSF MyChart account (or that of a friend or family member if you have proxy access) will be sent from 90373.
Message and data rates apply.
Other Text Message Notifications
Our offices occasionally use text messaging to reach patients about other health topics as well.
Patients who have provided us with a mobile number as a method of contact may receive a message from one or more of the following numbers – called short codes:
- 23672 – Reminders sent on behalf of your doctor’s office—i.e. overdue appointment
- 72426 – OSF OnCall Connect communication
- 90373 – Appointment notifications and OSF MyChart alerts (replaces 62879 short code, effective March 7)
- 91952 – Surveys or other messaging (discontinuing)
- 91962 – Billing notifications
Texts received from this list of short codes are not spam. They are legitimate messages sent on behalf of OSF HealthCare. These messages often include a safe website link that allows you to take further action like scheduling an appointment or paying a bill.
If you feel you’ve received a message in error or are hesitant to click a link, please either disregard it or contact your provider with questions related to your medical care.