Text Notifications

System Maintenance:

Effective March 7, 2024, we will upgrade our text messaging system, which impacts alerts from your electronic medical record as well as OSF MyChart. As a patient, you will:

  • Be required to opt into the new system to continue receiving text notifications from us.
  • Begin receiving texts from a new short code number.

No action is needed at this time. We will provide further instructions to ensure a smooth transition.

As an OSF patient and/or OSF MyChart user, you may receive notifications for appointments, test results and more. Whether you choose to receive alerts by email, text message or both, you can manage settings through your communication preferences or through your personal, mobile device.

Notifications about OSF MyChart

text-notifications.jpgText messages related to your OSF MyChart account (or that of a friend or family member if you have proxy access) will be sent from 62879.

Message and data rates apply.

Other Text Message Notifications

Our offices occasionally use text messaging to reach patients about other health topics as well.

Patients who have provided us with a mobile number as a method of contact may receive a message from one or more of the following numbers – called short codes:

  • 23672 – Reminders sent on behalf of your doctor’s office—i.e. overdue appointment
  • 62879 – OSF MyChart notifications (changing to new number, effective March 7)
  • 72426 – OSF OnCall Connect communication
  • 91952 – Surveys or other messaging (discontinuing after March 7)
  • 91962 – Billing notifications

Texts received from this list of short codes are not spam. They are legitimate messages sent on behalf of OSF HealthCare. These messages often include a safe website link that allows you to take further action like scheduling an appointment or paying a bill.

If you feel you’ve received a message in error or are hesitant to click a link, please either disregard it or contact your provider with questions related to your medical care.