OSF HealthCare offers telehealth options for many outpatient appointments, including visits with primary care providers and specialists.
Telehealth options, such as secure phone or video chat, can be the best option for your care.
While some medical care requires in-person appointments, many visits can be effective and convenient by video.
When making an appointment with your provider, you can request a video visit. Your care team will determine if a video visit is the appropriate type of visit for your need.
After your appointment is scheduled:
Specific instructions to help you successfully connect to the video visit will be available within the appointment details section in OSF MyChart.
Please familiarize yourself with the content on this page prior to your appointment.
Tip sheets are also available for your convenience. Use these instructions as an additional resource as you prepare for your video visit.
See how video visits work from your computer, smartphone or tablet.
|Computers||Phones & Tablets|
You will need an active OSF MyChart account to participate in a video visit. If you did not receive an activation code by email or were not able to register upon scheduling your appointment, please visit the OSF MyChart website.
We recommend giving yourself a couple days to sign up in advance of your appointment to ensure you are connected.
Here's what else you'll need to get started:
In order to successfully participate in a video visit, you will need a strong internet connection and a high-quality camera for your device. Many smartphones, tablets and laptop computers are equipped with a camera and microphone suitable for a video visit.
Your best choice for strong internet is a hardwired connection, meaning your device is plugged into an Ethernet cord, rather than connected to wireless internet.
While you can use a smartphone for your video visit, you are likely to have a stronger connection with a tablet or computer. If you are using a smartphone, it should be connected to Wi-Fi or have at least 4G capabilities.
eCheck-In is required before you can connect to your video visit. You will do this through OSF MyChart using a phone or computer.
eCheck-In becomes available seven (7) days before your scheduled appointment time. We encourage you to review the video visit instructions in detail before your scheduled appointment time to help you quickly and easily connect with your provider.
When you are ready to connect to your appointment, you will do this using OSF MyChart. We encourage you to connect to your appointment up to 15 minutes before your scheduled time to ensure proper connectivity.
After you are logged in to your video visit, you will be in a “virtual waiting room” until your provider is ready and available – just like an in-person appointment.
Please stay close to your computer or device during this time, and try not to allow your device to lock or go to sleep, as this could disrupt your connection.
Follow these specific instructions to disable the pop-up blocker for video visits on a computer.
iPhone or iPad iOS:
Android phone or tablet:
Please note the platform used for OSF video visits is not compatible with Internet Explorer.
If you have access to another browser, please access OSF MyChart in the alternate browser and attempt to launch the video visit again.
If Internet Explorer is the only browser you have access to, you should download an alternate browser. These include Chrome, Firefox, Edge or Safari, which can be downloaded and installed free of charge.
When logging into your appointment, you will be asked to allow access to the microphone and camera.
Please click “Allow” when prompted, or update your settings to allow camera and microphone access.
You can always change this setting later by clicking the camera icon at the top of your browser (next to the web address).
If the steps above do not work or you have denied access, please adjust your settings. Review the appropriate instructions below for your phone’s operating system.
iPhone or iPad iOS:
Android Phone or Tablet:
If you believe your camera and microphone are functioning but are still having issues, try the following:
If the video feed is delayed or choppy, you may have too many applications currently running on the system. Close any applications that could be using the microphone or camera such as a phone or web call, WebEx or social media.
The video visit component requires a certain amount of processing power based on the computer's specification, and closing other applications will free some resources and improve streaming quality.
Your provider’s office will plan to call you at the telephone number you provided if they see you have not connected within 15 minutes of your appointment. Please advise them if you are having trouble so they can offer additional assistance.
If you have questions about OSF MyChart access, please call the help desk at (855) 673-4325.
If you need a prescription medication, your provider will send it to the pharmacy of your choice.
No co-payment is required at the time of the appointment. OSF will submit claims for video visits directly to your insurance carrier, just as we do for traditional, in-person visits.
Notes and an after-visit summary can be found in your OSF MyChart account, under past visits.
Video visits, sometimes called telehealth or virtual visits, are a way for you to connect with your provider through your smartphone, tablet or computer.
Video visits allow you to stay engaged in your health care from anywhere.
Video visits are available for both adults and children for many types of care, including primary care and specialist appointments.
At this time, all appointments will be scheduled as a video visit unless the provider believes an in-person visit would be the best care for a patient based on their medical history.
Pediatric visits such as newborn and well-child visits will continue to occur face to face. Video visits will be used for children when appropriate.
Previous restrictions for out-of-state telehealth visits have been lifted. Call your insurance provider to confirm you are eligible to participate.
We recommend this option for snowbirds so you can continue to receive care from your trusted provider while living elsewhere for a part of the year.
Yes, video visits can be conducted using a smartphone.
Please note that laptops or tablets typically have a stronger internet connection than phones.
If you plan to use a smartphone for your video visit, ensure it has either a strong Wi-Fi connection or at least 4G capabilities and a strong signal.
No. We take great care to protect your privacy at all times.
You will receive a written summary after your video visit, just like you would after an in-person appointment.
We take great care to ensure your health information is kept private and secure.
Access to information is controlled through secure access codes, personal IDs and passwords. Each person controls their password, and the account cannot be accessed without that password.
OSF MyChart uses the latest in industry-standard 128-bit SSL encryption technology with no caching to automatically encrypt your session with OSF MyChart. Video visits are not recorded.