Client Support

Client Support

Each one of our clients has an assigned Client Support Representative who handles the more complex clinical questions, and provides personal consultation and interpretation whenever needed.  

In addition, the Client Representatives handle any account problems or needs, as well as provide routine site visits to all of our valued customers.  This personal client interaction is like having an extension of your staff working for you in the OSF HealthCare Saint Francis Medical Center Laboratory. 

A great deal of effort is made to keep clients abreast of any changes to test codes, test requirements, methodologies or procedures.  This is typically done by electronic communication and posted to this website, but sometimes requires a personal visit from the Client Representative for further education or instruction on the issue.

If you or your personnel have the need to meet with your Client Representative and would like a site visit, please contact our office to schedule a convenient day and time. The Client Support staff is available Monday through Friday, 8 a.m. - 4 p.m.

Learn how the OSF HealthCare Saint Francis Medical Center Laboratory can serve your laboratory testing needs. 

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