Frequently Asked Questions


What are the operating hours of the OSF Richard L. Owens Hospice Home?

The OSF Hospice Home will operate 24 hours a day, but the lobby doors are only open to guests from 8 a.m. - 8 p.m., seven days a week.

Will guests have access to the building after 8 p.m.

Yes. After 8 p.m., guests can access the building by using their Easy Lobby card, or they may push the intercom button in the vestibule and a staff member or volunteer can allow them to enter.

What is an Easy Lobby card and how do I get one?

Easy Lobby cards allow guests access to the building from 8 p.m. - 8 a.m.

Guests in need of an Easy Lobby card will be asked to fill out an Easy Lobby information form and then be given a card. There is no limit to the number of cards for patient guests and they can be requested at any time during their stay. The Administrative Assistant (Room 171) can help any guests with Easy Lobby questions or needs.

Where do guests park?

We have a large parking area in front of the building that includes handicapped parking spaces. It is well-lit at night. Patients and guests may be dropped off under the covered copula before parkin

Does it cost to park?

No, parking is free.

Is smoking allowed in the home or on the grounds?

No. All OSF HealthCare facilities and properties are no-smoking areas. This includes the grounds, parking lots and every area related to the facility. All patients, guests, employees and volunteers will need to leave the OSF grounds before smoking.

Will the staff at the OSF Hospice Home do patient laundry?

Yes. Our staff and volunteers maintain laundry (both linens and personal belongings) for our patients. Patient clothing items brought in from home will be marked with their names upon admission. We use hypoallergenic soap for patients clothing items, but if they have a special need, please let us know.

Are patients' hair stylists and barbers allowed in the OSF Hospice Home to perform their services?

Yes. Patients may have their personal barber or hair stylist come in at any time.


Are bathing facilities available to guests who are staying around the clock with their loved one?

Yes. At the end of each wing is a visitor bathing room. Any guests staying around the clock with their loved ones are more than welcome to use this amenity. We provide soap and towels, as well.

Are guests permitted to bring in outside food?

Yes. While our chef is available to prepare meals for patients, guests are encouraged to bring in their own meals. A small refrigerator can be found in each resident room for patient and guest use. 

Are laundry facilities available for guest use?

Yes. Room 117 is a visitor laundry room for any guests who are staying around the clock with their loved one. Laundry soap is provided, but we do request that guests clean the lint filter when finished and leave the room as you found it. Please do not leave your laundry unattended so others may use the laundry room.