At OSF HealthCare, we are committed to not just delivering the best care to our communities today, but leading the way for the future of health care.
In 2016, we opened our ePharmacy, an innovative approach to serve patients by streamlining operations and optimizing the delivery of pharmaceutical care. Before, the Pharmacy Services division at OSF HealthCare included 10 independent hospital pharmacy departments. Some hospitals had pharmacists on staff 24 hours a day, seven days a week. Others had to outsource services during overnight hours.
Today more than 40 ePharmacists work in six locations throughout Illinois, serving all 12 OSF HealthCare facilities in Illinois.
This means patients at all OSF HealthCare facilities – no matter the location – receive the same expert pharmaceutical care.
Implementation of ePharmacy enabled OSF HealthCare to:
While pharmacists in our ePharmacy may have fewer face-to-face interactions with patients, they are having a real, measurable impact on the patient experience at OSF HealthCare facilities.
With ePharmacists reviewing and monitoring medications through phone and computer, on-site pharmacists can focus more of their time on in-person interactions, whether educating patients at their bedside or supporting clinical staff.
Because of the efficiency of ePharmacy, on-site pharmacists are able to:
Creation of the ePharmacy was part of a transformation process that has saved more than $10 million by centralizing certain services and streamlining medication purchasing. Most importantly, we are improving patient outcomes and experience.