Communication Preferences

Woman using smart phoneManage which OSF MyChart alerts you wish to receive – and how to receive them. Receive notices of appointments, test results, billing statements and more.

Choose whether you want to be notified by email, text message, push notifications or all options.

Review Contact Information

To review your contact information, scroll the Menu to Account Settings and click on Communication Preferences.

Review the Contact Information section to add or edit any details including your mobile phone number, your email address and your home phone and mailing address. By selecting the star next to a specific phone number listing, you can set it as your preferred number for communications.

This area is also helpful if plan to travel for an extended period of time. Enter a temporary address along with your start and end dates to ensure you are receiving timely information while you’re away. 

Set Up Communications

Please follow the instructions above to access the Communication Preferences page. Once you have confirmed that your contact information looks accurate, you’re ready to select how you prefer to receive notifications. 

Under Details, you’ll see several categories to choose from:

  • Appointments
  • Messages
  • Health
  • Billing
  • Questionnaires
  • Account Management
  • Telehealth
  • To Do

Click the down arrow next to the category name to toggle your notifications on or off based on your preference: email, text or push notification. Green toggle buttons mean you are opted in, and gray toggle buttons mean you are opted out.  Locked icons (like those designated as mail) cannot be changed. 

You may also modify notification settings for individual topics within a category grouping by clicking advanced settings within each category.

Once you have set your preferences, click Save Changes at the bottom of the screen.

Note: Visit the text notifications page for more details about text message alerts.