Why Choose OSF Home Care Services?

The OSF Home Care team works hard to provide the best care possible to our patients. Let our compassionate team of caregivers keep your patients and loved ones safe and comfortable in their own home.


*Requires face-to-face visit

Face to Face Visits

Home Health Referrals

The Centers for Medicare & Medicaid Services require a face-to-face visit and documentation before home health services can begin. This documentation must include the encounter date (within 90 days), qualifying diagnosis and qualifying home-bound status. The order must be signed by a PECOS-enrolled physician, not an advanced practice provider (APN/PA) or resident.

Home Medical Equipment Referrals

The Centers for Medicare & Medicaid Services (CMS) require face-to-face encounters for durable medical equipment. The encounter must occur within the 6 months before the order is written for the DME.

This requirement will include a face-to-face note for the following items that OSF Home Medical Equipment provides:

  • Oxygen
  • Sleep - CPAP/BiPAP
  • Hospital beds
  • Manual wheelchairs
  • Wheelchair accessories
  • Nebulizers
  • Pressure reducing support surfaces
  • Traction
  • TENS units
  • Seat lift chairs

Make a Referral to OSF Home Care

We are required by law to collect the following information from the referral source in order to complete the referral:

  • History and physical
  • Medication list
  • Physician orders
  • Demographics/facesheet
  • Face-to-face (if Medicare/Medicaid)

*Note: All referrals to our hospice program are immediately elevated to our local hospice manager in order to get your patient into hospice care as soon as possible.


Use our electronic email form to submit the referral online.

By Phone

Call us at (800) 673-5288 to speak to a live person 24 hours a day, 7 days a week.

Within Epic

Epic physicians can submit a referral electronically using the Home Health or Hospice Referral codes, 136 and 137, in Epic.

Medical Centers

We have a home care coordinator at each OSF hospital and medical center who can meet with patients to discuss their care options. To set this up, please call us at (800) 673-5288.


Anyone can make a referral to OSF Home Care. You can even call to set up your own home care service. Our team can set up an evaluation visit to determine if you or your loved one needs home care services.

However, a physician’s order is needed to start services. If the OSF Home Care team determines a need for these services, we will contact your physician to obtain the necessary order.